State Farm® Insurance Agent Leslie West
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lisa Nylen
November 22, 2024
"Everytime we contact Leslie or any of the State Farm employees at her office, they are so friendly and knowledgeable and go out of their way to help us. They always have the answers we need, highly recommend!"
"Thank you, we all appreciate the recommendation! ☺️"
Boss G
November 20, 2024
"Horrible customer service Every time you call they put you to voicemail"
"Thanks for the feedback. I sincerely apologize for the inconvenience. While voicemail isn’t our first choice, it occurs if we’re assisting other customers. I want to make sure you’re taken care of: Please feel free to leave a message, text, email me directly at leslie@lesliewest.org, or message me on the State Farm mobile app. We will get back to you before the end of the business day. "
Nancy Braddy
November 12, 2024
"Super friendly and super easy!!!"
"Thanks so much for the 5 Star Review and Welcome 🤗 "
Crystal Lambert
November 1, 2024
"Leslie was so helpful. She very patient and thorough. She made sure I was comfortable with my policy."
"Thank you for the review Crystal and Welcome To State Farm! "
John Bridwell
October 16, 2024
"It's always a great experience with Jensen at state farm. I'm a truck driver and always able to do everything over the phone."
"Thank you for the feedback! 😊"
Jessica L. Jones
October 4, 2024
"Leslie West of State Farm is a wonderful agent, she is personable and professional. The State Farm quote she gave us was so much lower than our current carrier that we thought it was an introductory rate, but it was not! She more than matched the coverage we had and our new auto and condo premiums are at least 50% less!"
"I love when that happens! Thanks for the review and Welcome to my Agency! "
Dean Cherniak
September 24, 2024
"Crystal Carjabal, of State Farm out of Leslie West office in Rockford IL. has been such a great help with my Auto insurance for two cars. She was able to answer all my questions and responded quickly with all the answers. She gave me a great quote for both cars even adding my daughter to the policy without much change to the 6 month premium. She has saved me a couple hundred dollars on my auto insurance and worked on getting as many discounts possible. I highly recommend Crystal. Working with her was smooth and seamless. No high pressure sales or endless phone calls. Great work!!! 👍"
"Thank you so much! Crystal is a valuable part of our team! 🤩"
Nickee Misomphane
September 20, 2024
"Leslie West and her staff are the best people to work with when it comes to insurance! My adjuster, Jake Taylor, was able to quote me and get my policy started fast!"
"Thank you - Jake is fantastic!! We promise to take excellent care of you! "
Jill Torre
September 12, 2024
"Highly recommend State Farm for your insurance needs! We’ve been with State Farm for 25 years and have always had exceptional service from our local agent, Leslie West, as well as everyone on her team…with a special shout out to Jensen!! The adjuster was very professional and quick to get the estimate done. Thanks to State Farm we have a happy ending to our storm damage."
"Great to hear and very much appreciated! 😀"
damenlee1
August 28, 2024
"Very professional and without any issues. Painless. Thanks.👍"
"We aim to please! Thank you! "
Jesse Davis
August 20, 2024
"I called Jenson, and he saved my wife literally hundreds every 6 months on her car insurance. We bundled her with my plan and also saved money on her homeowners premium. I’ve been with State Farm since I was 16 years old. I’m a lifer!"
"Love when that happens - Jensen is great! We appreciate your loyalty and business! "
Gina Meeks
August 17, 2024
"I'm very grateful to Leslie West for her help in getting my first business insurance started. I expected it to be a daunting process, but it was fast, comprehensive, and everything I needed. I am grateful to Leslie who had the expertise in my political field to know exactly what I needed, at a price point that somehow got cheaper in the end! I couldn't have asked for a better agent to help me insure my interests, and sleep much better at night ❤️ Thank you Leslie West and team!"
"You’re so welcome! Thank You! 💐"
Rubén Garcia
July 20, 2024
"Excellent customer service!! Crystal Carbajal did a excellent job finding me the best insurance coverage and price!!"
"Thank you Ruben!! I’m so grateful Crystal is part of our team! "
carol jambor-smith
June 20, 2024
"I have been a State Farm customer for more than 30 years, insuring cars, homes, and rentals. Leslie West ranks as one of the best agents I've worked with. Her attention to detail, knowledge of the business, and dedication to excellence in customer service leaves me feeling completely confident in the coverage I have today."
"Thank you - we will take excellent care of you! ☺️"
Ciara Stahly
June 18, 2024
"I will recommend Leslie to everyone! The customer service is top notch and efficient, even from my very first phone call I was kindly greeted by Brenda. Leslie save me over $150 a month on my insurance, and explained my coverage to me in a way that was easy to understand. Do yourself a favor and call Leslie today!"
"Thank you for the feedback and your business! 😎"
RENEWED NOTARY
May 9, 2024
"Leslie and her entire staff have been warm, kind, professional and have expressed right, good and truthful "humanity" to me thus far. I am a patient person who watches and listens to discern matters. Immediately, when I walked into her office, her staff's warm reception and her exceptional efficiency and effectiveness in addressing my concerns were signs to me to move forward. When people value you as a customer, you know! I give YHWH, thanks and praise for allowing me to find an article/ad about Leslie, that I had cut out and put away, three years ago. Blessings up! YHWH REIGNS! My name is Mary Rose Israel. I have found THE BEST INSURANCE AGENT in Rockford. Leslie West, and her staff, are by far, the most professional, effective and efficient insurance agents in Rockford. I have transferred my accounts to Leslie as a result of multiple actions and words that have been done and said that were not professional, crude, cruel and unwarranted. I have found Leslie to be effective, efficient, and competent. She will listen to you and assist you with whatever your insurance needs may be. If you are in Illinois, specifically in Rockford and or local areas, and are looking for insurance-go no further! Leslie West Insurance is where you go. You can thank me later! Mary Rose Israel, YHWH REIGNS!"
"Thank you so much for the review! 😁"
23BabyRey
December 20, 2023
"Terrible customer service. Didn’t feel wanted to be a customer whatsoever 0/10 would not recommend."
"Thanks for taking the time to share feedback. I think this may be due to a Claim with another Agency. WE LOVE OUR CUSTOMERS and aim to provide world class service. If not, please contact me personally at 815-420-5958 so I can fix it! "
Jessica Turner
November 16, 2023
"From my husband which is not fond of face to face appointments - excellent. Helped with all our needs answered all our questions and more. Made us feel right at home with laughter and made us feel very confident about our decisions. Will make sure all our family and friends have her card. Thank you Leslie"
"Thank you so much!! It was a pleasure meeting with you two! "
Nate Peterson
November 9, 2023
"My parents have been with State Farm for many years for their home and auto policies - when it came time for me to look for my own insurance plan, they naturally recommended Leslie, who has been their agent and taken great care of them. Leslie was a huge help early on in my transition and onboarding and that level of service has never decreased. Great communication and always goes above and beyond. Can't thank her and her team enough!"
"Thank you for the feedback! 👍🏽"
Jackie Medina
November 8, 2023
"Great service and beautiful office! Leslie is very thorough in making sure you have the best options available, all while making it easy to follow along."
"Thank you Jackie! 👍🏽"
Cecelia Mata
September 21, 2023
"Agent Leslie was very helpful. She is an amazing agent to work with!!!!"
"Thank you for the feedback! "
Tatiana Cenci
September 21, 2023
"Leslie is amazing! I recommend her."
"Thank you! 😀"
Alejandro Pizarro
September 21, 2023
"Leslie is an amazing agent, its always been a pleasure working with her, highly recommended!!!!"
"Thanks Alex! So happy to reconnect! "
Deborah R Simmons
August 5, 2023
"Absolutely wonderful agent!"
"Thank you Deborah! ❤️"
Stephanie Mathews
June 9, 2023
"Leslie West State Farm is the place to be for all your insurance needs! You recprofessional and thorough. She looks for ways to save YOU money 💰 😄"
"Thank you for the review! It’s an honor to serve you! "