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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Martin Solis

May 20, 2025

5  out of  5
rating by Martin Solis
"Courteous and professional"
We responded:
"We’re thankful for your feedback! It’s our absolute pleasure to assist with your insurance needs! "
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Issam Alsharif

April 29, 2025

5  out of  5
rating by Issam Alsharif
"I called the office of Leslie West State Farm agent here in Rockford to get quote for cars and home insurance. Jensen helped me with the quotes he was very professional and yet very personable he answered all the questions very efficiently and help me pick out the best policies which matched my need. I was very happy with Jensen's help so I switched immediately to State farm insurance."
We responded:
"This is great to hear - Jensen is awesome! Thank you for your 5-star review! My State Farm team and I are happy to be your Good Neighbor!"
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RENEWED NOTARY

April 17, 2025

5  out of  5
rating by RENEWED NOTARY
"A year later and what appeared to be one thing, has turned out to be another. US BANK has increased my mortgage over $200 x month. My homeowners insurance when initially quoted was one rate, turned out to be higher. I intended to do business and encouraged others to do so. Sometimes you have to leave people where you find them. I would not give a five star review at this time. Google app will not allow me to change it. Leslie and her entire staff have been warm, kind, professional and have expressed right, good and truthful "humanity" to me thus far. I am a patient person who watches and listens to discern matters. Immediately, when I walked into her office, her staff's warm reception and her exceptional efficiency and effectiveness in addressing my concerns were signs to me to move forward. When people value you as a customer, you know! I give YHWH, thanks and praise for allowing me to find an article/ad about Leslie, that I had cut out and put away, three years ago. Blessings up! YHWH REIGNS! My name is Mary Rose Israel. I have found THE BEST INSURANCE AGENT in Rockford. Leslie West, and her staff, are by far, the most professional, effective and efficient insurance agents in Rockford. I have transferred my accounts to Leslie as a result of multiple actions and words that have been done and said that were not professional, crude, cruel and unwarranted. I have found Leslie to be effective, efficient, and competent. She will listen to you and assist you with whatever your insurance needs may be. If you are in Illinois, specifically in Rockford and or local areas, and are looking for insurance-go no further! Leslie West Insurance is where you go. You can thank me later! Mary Rose Israel, YHWH REIGNS!"
We responded:
"Thank you so much for the review! 😁"
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Christophe Barreau

April 3, 2025

5  out of  5
rating by Christophe Barreau
"Great communication and explanations. Leslie is very nice. Just apply for home and car insurance, and the process was easy and fast. Really recommended."
We responded:
"Thank you for the 5-star review! My State Farm team and I are happy to be your Good Neighbor!"
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Chris Guelde

February 12, 2025

4  out of  5
rating by Chris Guelde
"So far so good"
We responded:
"Thank you for your review! Glad to know you had a positive experience with our State Farm team. We’re here to help!"
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Adam Gribble

December 19, 2024

5  out of  5
rating by Adam Gribble
"Leslie was great. She helped me insure a farm which was more work than most agents wanted to tackle. She was very professional, punctual and went the extra mile. I highly recommend her services!"
We responded:
"Many thanks for taking the time to leave a review! Welcome to my Agency 😊"
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Pam DeLuca

December 3, 2024

5  out of  5
rating by Pam DeLuca
"They were very prompt in calling and they also got me a lower price for both auto and rental insurance. I’m very happy that I went to State Farm insurance"
We responded:
"Thanks so much for the review! We’re glad to have you! "
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Boss G

November 20, 2024

1  out of  5
rating by Boss G
"Horrible customer service Every time you call they put you to voicemail"
We responded:
"Thanks for the feedback. I sincerely apologize for the inconvenience. While voicemail isn’t our first choice, it occurs if we’re assisting other customers. I want to make sure you’re taken care of: Please feel free to leave a message, text, email me directly at leslie@lesliewest.org, or message me on the State Farm mobile app. We will get back to you before the end of the business day. "
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John Bridwell

October 16, 2024

5  out of  5
rating by John Bridwell
"It's always a great experience with Jensen at state farm. I'm a truck driver and always able to do everything over the phone."
We responded:
"Thank you for the feedback! 😊"
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Dean Cherniak

September 24, 2024

5  out of  5
rating by Dean Cherniak
"Crystal Carjabal, of State Farm out of Leslie West office in Rockford IL. has been such a great help with my Auto insurance for two cars. She was able to answer all my questions and responded quickly with all the answers. She gave me a great quote for both cars even adding my daughter to the policy without much change to the 6 month premium. She has saved me a couple hundred dollars on my auto insurance and worked on getting as many discounts possible. I highly recommend Crystal. Working with her was smooth and seamless. No high pressure sales or endless phone calls. Great work!!! 👍"
We responded:
"Thank you so much! Crystal is a valuable part of our team! 🤩"
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damenlee1

August 28, 2024

5  out of  5
rating by damenlee1
"Very professional and without any issues. Painless. Thanks.👍"
We responded:
"We aim to please! Thank you! "