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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carlos E

July 9, 2025

5  out of  5
rating by Carlos E
"Great agent!"
We responded:
"We’re thankful for your feedback! "
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mick719

July 3, 2025

5  out of  5
rating by mick719
"Morgan was professional and answered all my questions."
We responded:
"We’re thankful for your feedback - It’s our pleasure to assist you with your insurance needs! "
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Martin Solis

May 20, 2025

5  out of  5
rating by Martin Solis
"Courteous and professional"
We responded:
"We’re thankful for your feedback! It’s our absolute pleasure to assist with your insurance needs! "
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Kip Hoefle

May 15, 2025

3  out of  5
rating by Kip Hoefle
"All good so far"
We responded:
"Thank you for taking the time to leave a review! We value your feedback - If you have any suggestions or specific concerns, please don't hesitate to reach out! "
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Irene Sarkisian

April 24, 2025

5  out of  5
rating by Irene Sarkisian
"I have heard of many people who use State Farm for their insurance. It was time for me to change from my current carrier. Upon entering the office, experienced nothing but courtesy and information which was very well explained to me. I look forward to working with State Farm for many years ahead."
We responded:
"Welcome! We’re honored by your positive feedback and look forward to continuing to provide you with great service! "
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RENEWED NOTARY

April 17, 2025

5  out of  5
rating by RENEWED NOTARY
"A year later and what appeared to be one thing, has turned out to be another. US BANK has increased my mortgage over $200 x month. My homeowners insurance when initially quoted was one rate, turned out to be higher. I intended to do business and encouraged others to do so. Sometimes you have to leave people where you find them. I would not give a five star review at this time. Google app will not allow me to change it. Leslie and her entire staff have been warm, kind, professional and have expressed right, good and truthful "humanity" to me thus far. I am a patient person who watches and listens to discern matters. Immediately, when I walked into her office, her staff's warm reception and her exceptional efficiency and effectiveness in addressing my concerns were signs to me to move forward. When people value you as a customer, you know! I give YHWH, thanks and praise for allowing me to find an article/ad about Leslie, that I had cut out and put away, three years ago. Blessings up! YHWH REIGNS! My name is Mary Rose Israel. I have found THE BEST INSURANCE AGENT in Rockford. Leslie West, and her staff, are by far, the most professional, effective and efficient insurance agents in Rockford. I have transferred my accounts to Leslie as a result of multiple actions and words that have been done and said that were not professional, crude, cruel and unwarranted. I have found Leslie to be effective, efficient, and competent. She will listen to you and assist you with whatever your insurance needs may be. If you are in Illinois, specifically in Rockford and or local areas, and are looking for insurance-go no further! Leslie West Insurance is where you go. You can thank me later! Mary Rose Israel, YHWH REIGNS!"
We responded:
"Thank you so much for the review! 😁"
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Fran Black

February 20, 2025

5  out of  5
rating by Fran Black
"Mr West was professional, patient and knowledgeable throughout the process. I was provided with all my necessary documents almost immediately after our conversation. I sincerely am impressed."
We responded:
"Thank you for taking the time to give us feedback! We aim to please!"
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Anonymous

February 5, 2025

5  out of  5
rating by Anonymous
"Leslie West is the best in the Area. Honest, trustworthy, genuine, great customer service, and overall fantastic crew. Happy to do business with Leslie West."
We responded:
"We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! "
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Quinnshawn Damar

December 12, 2024

5  out of  5
rating by Quinnshawn Damar
"Ms Brenda Beach is very nice and helpful all the time love her energy and personality she is right on with every question and detail I have for her. She’s the best agent ever"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your Good Neighbor! "
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Lisa Nylen

November 22, 2024

5  out of  5
rating by Lisa Nylen
"Everytime we contact Leslie or any of the State Farm employees at her office, they are so friendly and knowledgeable and go out of their way to help us. They always have the answers we need, highly recommend!"
We responded:
"Thank you, we all appreciate the recommendation! ☺️"
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Nancy Braddy

November 12, 2024

5  out of  5
rating by Nancy Braddy
"Super friendly and super easy!!!"
We responded:
"Thanks so much for the 5 Star Review and Welcome 🤗 "
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John Bridwell

October 16, 2024

5  out of  5
rating by John Bridwell
"It's always a great experience with Jensen at state farm. I'm a truck driver and always able to do everything over the phone."
We responded:
"Thank you for the feedback! 😊"
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Jessica L. Jones

October 4, 2024

5  out of  5
rating by Jessica L. Jones
"Leslie West of State Farm is a wonderful agent, she is personable and professional. The State Farm quote she gave us was so much lower than our current carrier that we thought it was an introductory rate, but it was not! She more than matched the coverage we had and our new auto and condo premiums are at least 50% less!"
We responded:
"I love when that happens! Thanks for the review and Welcome to my Agency! "